End User License Agreement

1. Definitions

Authorized User means an owner, admin, manager, technician, office, or viewer account that you invite to your workspace. Customer Data means the records you and your Authorized Users submit to the Service, including customer and property records, openings and measurements, estimates, jobs and field visits, photos and media, inventory and procurement records, and communications. End Customer means your own client or homeowner whose information appears in Customer Data. Documentation means the in-product help library and published guides for the Service.

2. License grant

Subject to this Agreement and payment of applicable fees, Mosari grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during your subscription term to access and use the Service and Documentation for your own internal business operations, and to permit your Authorized Users to do the same. The Service is provided as a hosted subscription; no copy of the software is sold or delivered to you, and all rights not expressly granted are reserved.

3. Restrictions

You will not, and will not permit anyone to:

• copy, modify, translate, or create derivative works of the Service, or reverse engineer, decompile, or attempt to derive its source code except where that restriction is prohibited by law;
• resell, sublicense, rent, timeshare, or operate a service bureau with the Service, or provide access to anyone other than your Authorized Users;
• access another company's workspace or data without authorization, or attempt to defeat tenant isolation, permission checks, rate limits, or authentication including multi-factor authentication;
• probe, scan, load-test, or disrupt the Service, or introduce malware or other harmful code;
• scrape or use automated means to extract data beyond documented API use, or use the Service to build a competing product or for benchmarking published without our consent;
• upload unlawful content, infringe intellectual property or privacy rights, or submit records that misrepresent your business operations;
• remove or obscure proprietary notices, or use our names and marks except as permitted in writing.

4. Accounts, credentials, and MFA

You are responsible for activity under your credentials and for keeping access limited to current, authorized people. Account holders must be at least 18 years old. You will maintain accurate account information, use strong unique passwords, and remove Authorized Users promptly when they leave your business. Where the Service requires multi-factor authentication — including when a workspace owner enrolls, which applies the requirement to all active members of that workspace — you will complete enrollment and keep recovery codes secure. Notify us promptly of any suspected unauthorized access using the security contact published at /.well-known/security.txt.

5. Customer Data and your responsibilities

You retain all right, title, and interest in Customer Data. You grant Mosari a non-exclusive, worldwide license to host, process, transmit, display, and back up Customer Data solely to provide, secure, support, and improve the Service and as otherwise permitted by the Privacy Policy.

You are responsible for the lawfulness of Customer Data and for the instructions you give us about it. In particular, you will obtain any consents or notices required to collect and store End Customer information — including site photos, measurements, addresses, and communications — and you will honor End Customer privacy requests for records you control. You are responsible for configuring staff roles and customer portal visibility appropriately for your business and applicable law.

6. Third-party integrations

The Service can connect to third-party services you choose to enable, such as accounting, payments, messaging, e-signature, and mapping providers. Those services are operated by third parties under their own terms and privacy policies, and enabling a connection authorizes the exchange of the data needed for that feature. Mosari is not responsible for third-party services, and their availability or changes may affect related Service features. Providers that process data on our behalf are listed on our subprocessor page.

7. Fees and billing

Paid plans, seats, and metered features are billed according to the plan you select at purchase. Fees are exclusive of taxes, which are your responsibility unless we are required to collect them. Unless stated otherwise in an order, subscriptions renew for successive terms until cancelled, and fees for a started term are non-refundable except where required by law. We may change pricing prospectively with notice effective at your next renewal.

8. Gated, beta, and evolving features

Some capabilities are released behind entitlement flags, in sandbox mode, or as beta features, and may be incomplete, changed, or withdrawn. Beta and gated features are provided “as is,” without warranty or any service commitment, and should not be relied on for regulated, financial, or safety-critical decisions until generally available.

9. Intellectual property and feedback

Mosari and its licensors own the Service, Documentation, and all related intellectual property, including any improvements and aggregated or de-identified statistics derived from use of the Service that do not identify you or any End Customer. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

10. Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform under this Agreement, protect it with at least reasonable care, and not disclose it except to personnel and contractors bound by similar obligations, or as required by law with reasonable prior notice where permitted. Customer Data is your confidential information.

11. Privacy and security

Our handling of personal information is described in the Privacy Policy, which is incorporated into this Agreement. Where we process End Customer personal information on your behalf, we act as your processor and follow your documented instructions. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, but no service is perfectly secure and you are responsible for your own access hygiene.

12. Warranties and disclaimer

Each party warrants that it has authority to enter this Agreement. You warrant that you have the rights and consents needed for Customer Data.

Except as expressly stated, the Service and Documentation are provided “as is” and “as available.” Mosari disclaims all other warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Service will be uninterrupted or error-free, that measurements, estimates, routing, forecasts, or automated suggestions will be accurate, or that it will meet regulatory requirements applicable to your business. You remain responsible for verifying measurements, pricing, tax treatment, and any work performed for End Customers.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or lost or corrupted data, even if advised of the possibility. Each party's total aggregate liability arising out of or related to this Agreement will not exceed the fees you paid or owed for the Service in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party's indemnification obligations, or liability that cannot be limited by law.

14. Indemnification

You will defend and indemnify Mosari against third-party claims arising from Customer Data, your or your Authorized Users' use of the Service in breach of this Agreement, or your relationships with End Customers. Mosari will defend and indemnify you against third-party claims that the Service, as provided and used per this Agreement, infringes their intellectual property rights, and may modify or replace the Service, or terminate the affected subscription with a pro-rata refund, to resolve such a claim. The indemnified party will give prompt notice, allow the other party to control the defense, and provide reasonable cooperation.

15. Term, suspension, and termination

This Agreement runs while your account is active. Either party may terminate for material breach not cured within 30 days of notice. We may suspend access immediately if your use threatens the security, integrity, or availability of the Service or violates law, and we will restore access once resolved where practical.

On termination, your right to use the Service ends. You may request an export of Customer Data before deletion; after account closure we delete or anonymize workspace records within 90 days, subject to the windows and legal-hold exceptions described under how long we keep data. Sections covering Customer Data ownership, confidentiality, intellectual property, disclaimers, liability limits, indemnification, and governing law survive termination.

16. Compliance with law

Each party will comply with laws applicable to its performance, including export control, sanctions, anti-corruption, and — for your use of messaging, recording, and marketing features — consent and communication laws in the jurisdictions where you operate.

17. Changes to this Agreement

We may update this Agreement as the Service evolves. Material changes will be posted here with a new effective date and, where practical, announced in-product or by email. Continued use after the effective date constitutes acceptance. If you do not accept a material change, stop using the Service and contact us to close your account.

18. Governing law and disputes

This Agreement is governed by the laws of the State of California, USA, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the state and federal courts located in California. Before filing, the parties will attempt in good faith to resolve the dispute through discussion for 30 days. Either party may seek injunctive relief for misuse of confidential information or intellectual property.

19. General

This Agreement, together with the Privacy Policy, the Terms of Service, and any order you accept, is the entire agreement on this subject and supersedes prior discussions. Neither party may assign it without the other's consent, except to a successor in a merger or sale of substantially all assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. The parties are independent contractors. Notices to us may be sent to support@mymosari.com; notices to you may be sent to your account email.